This Refund Policy sets out the terms of refund requests and ride complaints from individuals who have registered accounts with Chaufr (“Users”). For any refund requests, Chaufr will address the refund request in its sole discretion to determine if a refund is warranted. Refunds may be issued in the manner and form that Chaufr deems appropriate. All refunds are subject to Chaufr’s Terms of Service found here:

Refund Terms 

  • Refunds

  • Identification

  • Refund Requests

  • Refund Processing


Refunds are only provided if chauffeurs have NOT been dispatched to the User’s location. Chauffeurs that have already been dispatched and chauffeurs who are on route to the User’s location will attract a full charge on the User’s account. Users will not be eligible for any refunds in this case.


Prior to processing an eligible refund request, Chaufr may take additional steps to verify your identity. The individual requesting the refund must be the account holder or legal representative of the account holder requesting a refund. Refunds may be refused if the individual/User provides information to Chaufr that is either inaccurate or incomplete. Chaufr or its agents may contact User(s) to request further clarification or information before refunds are processed.


Refund Requests

Refund requests must be made via email to [email protected] within five (5) business day of canceling a chauffeur booking prior to the dispatch of a Chaufr driver. Users will be notified by email when refunds have been processed.

Refund Processing

Eligible refunds will be processed within three (3) business days and will be provided to the User in the same manner that the User paid for the service. It may take an additional 3-5 business days for the funds to appear on your account. In certain circumstances, Chaufr may opt to issue your refund in the form of a future credit to your account.


© 2019 Chaufr Holding Ltd. All Rights Reserved.